Terms & Conditions

You are solely and exclusively responsible for all media files you upload to StreamKite, all stream keys you configure, all destinations you broadcast to, and all content you transmit through the platform.

By uploading content to StreamKite, you represent, warrant, and covenant that:

• You are the original creator of the content, or you hold all necessary rights, licences, and permissions required to upload, store, and broadcast the content via RTMP to the configured platforms
• The content does not infringe any third party's intellectual property rights, privacy rights, publicity rights, or any other legal rights
• The content complies with all applicable laws and regulations in your jurisdiction and in the jurisdictions of your viewers
• The content does not violate the terms of service of any destination platform (YouTube, Twitch, Facebook, etc.) you are broadcasting to
• You have obtained all necessary permissions, releases, or consents from any individuals depicted in or associated with the content

StreamKite operates as a passive transmission conduit only. We do not proactively monitor, screen, review, or moderate uploaded content. However, we reserve the right — but not the obligation — to remove content or suspend service if we become aware of a violation of these Terms.

Plan Structure

StreamKite subscriptions are prepaid for a fixed validity period — either 30 days (monthly) or 365 days (annual). Subscriptions are activated immediately upon successful payment verification and PassKey delivery.

Payments

• All payments are processed through our third-party checkout provider (Payhip or similar). StreamKite does not store your payment card details
• Prices are displayed in US Dollars (USD) and are inclusive of any applicable service fees unless otherwise stated
• We reserve the right to update pricing at any time. Price changes will not affect active subscriptions already purchased
• Payments are non-transferable between PassKeys or accounts

No Auto-Renewal

StreamKite subscriptions do not automatically renew. Your subscription expires at the end of the validity period without any further charge. You are responsible for renewing your plan if you wish to continue using the service. We provide a 7-day courtesy reminder notification prior to expiry; however, non-receipt of this reminder does not extend your subscription or entitle you to a refund.

Addon Plans

Addon slot plans are billed separately from your core plan and have their own independent validity period. Addon plans are also non-auto-renewing. Expiry of your core plan does not automatically cancel your addon plan and vice versa — both are managed independently.

Grace Period

Upon expiry of a subscription, StreamKite provides a 3-day grace period during which your dashboard remains accessible in read-only mode and your media files are preserved. After the grace period expires without renewal, your streaming slots will be deactivated and your media files will be permanently deleted from our servers. This deletion is irreversible.

Due to the immediate digital nature of our service — PassKeys are delivered and activated instantly upon payment — StreamKite operates under a strictly limited refund policy.

Refunds Will Not Be Issued For

• Change of mind after purchase or activation
• Inability to set up or configure your stream due to user error
• Destination platform restrictions, bans, or suspensions affecting your stream key (these are outside StreamKite's control)
• Partial use of a subscription period — unused days are non-refundable
• Termination of service due to violation of these Terms
• Failure to renew before expiry resulting in data deletion
• Internet connectivity issues on your end or on the destination platform's end

When Refunds May Be Considered

• Service has been completely unavailable for more than 72 consecutive hours due to fault on StreamKite's infrastructure (not third-party platforms)
• Technical failure resulted in a PassKey being delivered that does not function, and the issue cannot be resolved by our support team within 48 hours
• Duplicate payment for the same plan within the same billing cycle, where both charges are verified

StreamKite targets a 99.9% uptime rate for its streaming infrastructure. This represents our operational commitment and is not a contractual guarantee of any specific compensation for downtime unless otherwise stated in a specific Service Level Agreement.

Planned Maintenance

StreamKite may take the service offline for scheduled maintenance, upgrades, or infrastructure changes. We will endeavour to provide advance notice of planned maintenance periods where possible. Maintenance is typically performed during low-traffic periods.

Unplanned Outages

In the event of an unplanned outage, StreamKite will work to restore service as quickly as reasonably possible. StreamKite is not liable for interruptions resulting from:

• Force majeure events including but not limited to natural disasters, war, civil unrest, government action, or pandemic
• Failures of third-party infrastructure providers including cloud hosting, CDN, or DNS services
• Internet connectivity failures upstream of StreamKite's servers
• Actions by destination platforms (YouTube, Twitch, Facebook) that affect RTMP stream acceptance
• DDoS attacks or other malicious interference targeting StreamKite's servers
• Actions caused by violation of these Terms by you or other users

Termination by StreamKite

StreamKite reserves the right to immediately suspend or permanently terminate your access to the service, including invalidating your PassKey, with or without prior notice and without obligation to issue any refund, in any of the following circumstances:

• Breach of any provision of these Terms and Conditions
• Violation of the Acceptable Use Policy or Prohibited Content provisions
• Uploading or streaming content that exposes StreamKite to legal liability or reputational harm
• Abuse of our support system, including harassment of support staff
• Attempting to compromise the security, integrity, or availability of the StreamKite platform
• Non-payment, charge-back, or payment fraud
• Court order, legal obligation, or regulatory direction requiring suspension

Termination by You

You may discontinue use of StreamKite at any time by simply not renewing your subscription. No action is required to "cancel" — your access will automatically cease at the end of your validity period. You may also request immediate account deletion by contacting our support team; note that this will result in permanent deletion of all your media files and slot data.

Effect of Termination

• All active streams will be stopped immediately upon termination
• Your PassKey will be invalidated and dashboard access will cease
• All uploaded media files and slot configurations will be permanently deleted
• No refund will be issued for any remaining subscription period
• Any outstanding obligations you have to StreamKite survive termination

To the maximum extent permitted under applicable law, StreamKite's total aggregate liability to you arising out of or in connection with your use of the service — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total amount paid by you to StreamKite in the thirty (30) days immediately preceding the event giving rise to the claim.

Excluded Damages

In no event shall StreamKite, its directors, employees, agents, partners, or licensors be liable for any:

• Loss of revenue, profit, or income
• Loss of business, contracts, or commercial opportunities
• Loss of anticipated savings
• Loss of data or content (including media files)
• Business interruption
• Loss of goodwill or reputation
• Indirect, incidental, special, consequential, punitive, or exemplary damages
• Damages arising from third-party platform decisions, including stream termination by YouTube, Twitch, or Facebook

These exclusions apply whether or not StreamKite has been advised of the possibility of such damages and regardless of the legal theory under which liability is sought.

THE STREAMKITE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW.

StreamKite expressly disclaims all warranties, including but not limited to:

• Implied warranties of merchantability and fitness for a particular purpose
• Warranties that the service will be uninterrupted, error-free, or free from harmful components
• Warranties regarding the accuracy, reliability, or completeness of any content, data, or analytics provided by the service
• Warranties that the service will meet your specific requirements or expectations
• Warranties that defects in the service will be corrected within any specific timeframe
• Warranties regarding the performance of third-party streaming platforms connected via RTMP

Any advice, information, or data obtained from StreamKite or through the service — whether from support staff, documentation, or any other source — does not create any warranty not expressly stated in these Terms.

All intellectual property rights in and to the StreamKite platform, including the dashboard software, user interface design, branding, logos, trademarks, documentation, PassKey system architecture, and any related proprietary technology, are owned by or exclusively licensed to StreamKite.

Nothing in these Terms grants you any right, title, or interest in StreamKite's intellectual property except the limited right to use the service as expressly provided in these Terms. Specifically, you may not:

• Copy, reproduce, or create derivative works based on any part of the StreamKite platform or its code
• Use StreamKite's trademarks, brand name, or logo without express written permission
• Reverse engineer, decompile, disassemble, or attempt to derive source code from the StreamKite platform
• Remove or alter any copyright, trademark, or other proprietary notices in the service
• Build a competing service using knowledge gained from access to StreamKite

Your Content

You retain all intellectual property rights in the media files you upload to StreamKite. By uploading content, you grant StreamKite a limited, non-exclusive, royalty-free licence to store, transmit, and process your content solely for the purpose of delivering the service to you. This licence terminates upon deletion of your content or expiry of your subscription.

StreamKite transmits your content to third-party streaming platforms (such as YouTube, Twitch, Facebook Live, TikTok Live, and others) using RTMP stream keys that you provide. StreamKite has no relationship with, authority over, or responsibility for these platforms.

Platform Independence

• StreamKite is not affiliated with, endorsed by, or a partner of YouTube, Twitch, Facebook, or any other destination platform
• Your eligibility to stream on any destination platform is governed exclusively by that platform's own terms of service
• StreamKite is not responsible if a destination platform suspends, bans, or terminates your stream key or account
• Changes to a destination platform's RTMP endpoint, stream key format, or API may affect service functionality, and StreamKite bears no liability for such changes
• StreamKite cannot guarantee that streams transmitted to third-party platforms will be accepted, processed, or displayed correctly by those platforms

Payment Processor

Payment processing is handled by a third-party checkout provider. StreamKite does not store payment card information. Your payment data is subject to the privacy policy and terms of the payment processor, not StreamKite. StreamKite is not liable for errors, failures, or data breaches occurring at the payment processor.

You agree to indemnify, defend, and hold harmless StreamKite, its officers, directors, employees, agents, contractors, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable legal fees) arising out of or relating to:

• Your violation of these Terms and Conditions
• Your violation of any applicable law or regulation
• Content you upload, stream, or transmit through the StreamKite platform
• Your violation of any third party's intellectual property rights, privacy rights, or other rights
• Your violation of the terms of service of any destination streaming platform
• Any claim by a third party that your content or use of the service caused them harm
• Misuse of your PassKey by any person, including persons to whom you have voluntarily given access

StreamKite reserves the right, at your expense, to assume exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defence of such claims. You agree not to settle any matter without StreamKite's prior written consent.

Your privacy is important to us. The collection, use, and protection of your personal data is governed by our Privacy Policy, which is incorporated into and forms part of these Terms. By using StreamKite, you also agree to the terms of our Privacy Policy.

Key Data Commitments

• We do not sell your personal data to third parties
• Your uploaded media files are stored on encrypted server paths inaccessible to the public
• We collect only the minimum data necessary to operate the service (email address if voluntarily provided, usage analytics, server logs)
• Media files and slot data are permanently deleted upon subscription expiry (after the grace period) or upon request
• We use your email address only to send service-critical communications (PassKey delivery, renewal reminders, support responses)

StreamKite reserves the right to modify, update, or replace these Terms at any time. We will provide reasonable advance notice of material changes where possible, which may be delivered through:

• A notification displayed prominently on the StreamKite website or dashboard
• An email to the address associated with your account (if you have registered one)
• An update to the "Last Updated" date at the top of this page

Your continued use of the StreamKite service after any modification to these Terms constitutes your acceptance of the revised Terms. If you do not agree to the modified Terms, you must stop using the service prior to the effective date of the changes.

We encourage you to review these Terms periodically. Material changes that substantially alter your rights or obligations will be identified as such in the notification.

These Terms shall be governed by and construed in accordance with applicable laws, without regard to conflicts of law principles that would result in the application of the laws of another jurisdiction.

Dispute Resolution Process

In the event of any dispute, claim, or controversy arising out of or relating to these Terms or the StreamKite service, the parties agree to the following resolution process:

• Step 1 — Good Faith Negotiation: You must first contact StreamKite through our support ticket system and attempt to resolve the dispute through direct communication in good faith. Most issues can be resolved this way.
• Step 2 — Mediation: If direct negotiation fails within 30 days, either party may request non-binding mediation through a mutually agreed mediator.
• Step 3 — Binding Arbitration or Litigation: If mediation is unsuccessful, disputes may be submitted to binding arbitration or, where arbitration is not enforceable, to the courts of competent jurisdiction.

Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, the provision shall be severed from these Terms. The remaining provisions of these Terms will continue in full force and effect.

Waiver

StreamKite's failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorised representative of StreamKite to be effective. A waiver of any breach does not constitute a waiver of any subsequent breach.

Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, and any other policies incorporated herein by reference, constitute the entire and exclusive agreement between you and StreamKite relating to your use of the service. They supersede all prior and contemporaneous agreements, representations, and understandings of any kind.

Assignment

You may not assign or transfer these Terms or any rights under these Terms without StreamKite's prior written consent. StreamKite may freely assign these Terms in connection with a merger, acquisition, sale of assets, or by operation of law.