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Support Center

How can we help you?

Submit a support ticket or check your existing tickets. Our team typically responds within 24 hours.

● Average response: under 24 hours

Browse FAQ

Instant answers to common questions

Setup Guide

Step-by-step platform walkthrough

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Access your streaming dashboard

Billing & Refunds

Payment and refund information

🎫 Support Tickets

Submit a new ticket or check your existing ones

Your Email *

Category

Subject *

Your PassKey (optional but helpful)

Message *

Brand Verification

Complete the word below to confirm you're human

🔒 Enter your ticket reference number (e.g. tkt-a1b2c3d4) — shown after submission.

Enter your ticket reference number above to view your ticket.

⚡ Before You Submit

Check the FAQ — your question may already be answered
Have your PassKey ready (starts with SF-)
Note which platform you're streaming to
Include any error messages you see
Describe steps you've already tried

🕐 Response Times

General support: within 24 hours
Stream outages: prioritised — within a few hours
Billing queries: within 24 hours on business days
DMCA / Legal: within 48 hours

💡 Common Solutions

Stream stuck on STARTING → check your RTMP key is correct
Stream stopped → verify media file is uploaded
Lost PassKey → check your purchase confirmation email
Expired plan → use Renew Key from renewal email